How a married couple successfully runs their Mr. Rooter franchise

Featured image: KevinVictoriaDavisMRR.jpg - How a married couple successfully runs their Mr. Rooter franchise

KevinVictoriaDavisMRR.jpgIn honor of Valentine's Day week, we're focusing on married couples who are rocking their franchise businesses.  Today, meet Kevin and Victoria Davis, owners of Mr. Rooter of Springfield, Missouri.

Communication, respect and a solid business structure from the Dwyer Group keeps a Missouri family together and on track.

Victoria and Kevin Davis say they never imagined working side by side.

When the Springfield, Missouri, couple opened their Mr. Rooter shop last year, the adage, “Never say never,” flew out the window.

Kevin Davis had previously owned a plumbing business for 20 years, and Victoria pitched in sporadically to do collections. Now, the parents of five are running their franchise together. Kevin is at the helm to manage operations, front office and sales. Victoria is the full-time office manager responsible for advertising, marketing and administrative tasks.

How do they make it work?

A monumental shift

According to Victoria, the biggest challenge from the onset was “deciding who was going to do what.”Learn More About Mr. Rooter!  Both credit Dwyer Group suggestions on how to structure day-to-day responsibilities as a significant benefit. “It takes a lot of pressure off and helps us avoid potential squabbles,” Victoria says.

The first step was to keep Kevin from always being on the clock—and on his phone. Both agreed to limit Kevin’s workday to 10 hours, with weekends off. “We try to get him out at 5, but that doesn’t always happen,” Victoria says. The couple also knows one another’s jobs and can jump in should an emergency arise. In addition to Victoria and Kevin, the business employs five full-time workers and two part-timers.

Respect for boundaries  

When trying to separate work and home, one thing that’s missing is a commute.

“There’s no travel time to decompress, because the office is 50 feet from the house,” says Kevin.

Still, the Davises adhere to a self-imposed rule: Don’t talk about work in the house. If it’s operational, they remind one another it can wait until morning.  Another gem: No cell phones at the kitchen table. 

RELATED: 8 Plumbing Blogs for Plumbing Professionals

Victoria says she typically leaves the office an hour or two before Kevin to begin preparing dinner. With their youngest child—a 13-year-old and the only one at home—the juggling of schedules has eased. Still, Kevin says he and his wife are learning and transitioning into their new business roles. He admits there have been some mistakes along the way but praises Victoria’s “calming influence.” 

The sweet spot

Mutual respect is the guiding force for success, the Davises say. “We’re around each other every day and learn each other’s strengths and weaknesses. It’s a good thing,” says Victoria. “We’re also finding ways to enjoy each other in our marriage and teach our kids. Communication has always drawn us to each other.”

Kevin credits his wife’s love and patience for their achievements: “Victoria is the most important person to me in life. Family first. Business disagreements pale in comparison to the love and respect she deserves. I forget that too often.”

Though the Davises don’t have as much time for camping and travel as they have in the past, they enjoy church activities on the weekends and spend time with family and friends.

They’re also looking forward to becoming first-time grandparents—another role that takes communication, respect and structure.

Mr. Rooter