How Dryer Vent Wizard Has Perfected the Art of Customer Service

How Dryer Vent Wizard Has Perfected the Art of Customer Service | DVW Franchise

With home service businesses, customer service is everything. It’s more important than ever to employ strong communication and interpersonal skills to build and nurture solid relationships with home owners.

At Dryer Vent Wizard, we have perfected the art of customer service. From the stellar home service we provide to the ample training and support for our franchisees, Dryer Vent Wizard is a turnkey franchise opportunity for any aspiring small business owner.

Cultivating a Customer Relationship

Home service businesses are unique in that the services they provide involve visiting and entering a customer’s home. To ensure customers feel comfortable during appointments, cultivating a solid customer relationship is crucial.

That is why we prioritize customer service at Dryer Vent Wizard. In addition to making sure every appointment is a pleasant experience and interaction for our customers, we employ our excellent call center to follow up with them annually when it is time for another dryer vent cleaning and inspection.

Having this continuous contact with customers allows Dryer Vent Wizard franchisees to turn any appointment into an ongoing relationship for years.

Helping Franchisees Help Their Customers

As important as strong customer relationships are, we value our franchisees just as much. That’s why we have made running a Dryer Vent Wizard as simple as possible.

We provide comprehensive initial training, onsite tools and technology that take the guesswork from the technical aspect of the home service business. In addition, there will be members of Dryer Vent Wizard corporate present to walk you through all technical dryer inspections before and during your first home visits as a franchisee – everything from code-compliant dryer vent installation to visual inspections looking at:

  • Vent lines
  • Lint traps
  • Joint connections
  • Termination point
  • Washer hoses

These inspections might be difficult for the average operator, but our training and support makes it easy. By the time your business is up and running, you will be a resident expert on all things dryer vents.

At Dryer Vent Wizard, we help our franchisees help their customers by ensuring their operations will run smoothly and giving them time to focus on building meaningful, ongoing relationships with their customers. Without having to spend countless amounts of time on the minutiae of a complicated business, Dryer Vent Wizard franchisees are able to spend their time where it matters – with their customers.